Terms & conditions

1. Who we are

The website and services at Planning Guard (the “Service”) are provided by Stephane Patteux, Unit 165813, PO Box 7169, Poole, BH15 9EL (“we”, “us”).

2. Accepting these terms

By creating an account, paying for a product, or using the Service, you agree to these Terms and our Privacy policy and Cookie policy. If you do not agree, do not use the Service.

3. What we provide

Planning Guard offers software tools (e.g. preliminary scans, document handling, and paid draft outputs such as objection letters). Outputs are drafts for you to review and edit. We do not lodge objections or represent you before a planning authority.

Material planning considerations

Across the UK, planning decisions are made in accordance with the applicable development plan unless material considerations indicate otherwise. Material considerations are matters relevant to planning and the use of land — for example design, impact on amenity, highways safety, heritage, and compliance with policy. Not every concern counts as a material planning consideration (for example, pure impact on property value is often not material on its own). Planning policy frameworks differ between England (NPPF), Wales (Future Wales / PPW), Scotland (NPF4), and Northern Ireland (SPPS); our tools are primarily designed around the English NPPF framework. Our scans aim to highlight potential material angles and common non-material points; they are not a substitute for professional advice or your own review of the application and applicable local policies.

4. Not legal or professional advice

Nothing on the Service is legal advice, planning consultancy, or a regulated professional service. Planning law is complex; seek a qualified solicitor or planning consultant when stakes are high. You are solely responsible for what you submit to your local planning authority.

5. Eligibility & account

• You must be at least 18 (or the age of majority where you live).
• Keep your login details confidential.
• Provide accurate information and lawful content only.
• We may suspend or close accounts that breach these Terms or pose a security or legal risk.

6. Acceptable use

You must not:

• Use the Service unlawfully or to harm others.
• Upload malware, excessive or abusive content, or third-party personal data without right.
• Attempt to bypass security, scrape the Service at scale, or reverse engineer except as law allows.
• Misrepresent outputs as guaranteed outcomes or professional advice.

7. Intellectual property

We own the Service, branding, and underlying software. We grant you a limited, revocable, non-exclusive licence to use the Service for personal or internal business use in line with these Terms. You retain rights in content you submit; you grant us a licence to host, process, and display it as needed to run the Service.

8. Paid products

• Prices and descriptions are as shown at checkout.
• Payment is processed by our provider (e.g. Stripe); their terms also apply.
• Consumer rights: if you are a UK consumer, statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 may apply to digital content and distance contracts. Nothing in these Terms excludes those rights where unlawful to do so.
• Where you are a UK consumer, statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 may apply. For digital content supplied immediately after payment, you may lose the usual 14-day cooling-off cancellation right once supply has begun, where the law allows that exclusion. If paid access or downloads fail due to a fault on our side, contact us with your order details and we will seek to restore access or refund where appropriate.

9. AI and automated features

Features may use AI or automation. Outputs may be inaccurate or incomplete. You must verify facts, citations, and suitability before reliance. We may update models and prompts over time.

10. Limitation of liability

To the fullest extent permitted by the laws of the United Kingdom:

• We are not liable for any indirect, consequential, or special loss, or for loss of profit, anticipated savings, data, goodwill, or business opportunity, even if we have been advised of the possibility of such loss.
• Our total aggregate liability to you arising out of or in connection with the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — in any rolling 12-month period shall not exceed the total fees you paid us in the 12 months before the claim arose (or £50 if no fees were paid).
• Nothing in these Terms limits or excludes liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or other applicable UK law.
• Because the Service provides draft assistance tools and not professional advice, you remain solely responsible for reviewing, editing, and deciding whether to use any output before submitting it to a planning authority or any other party. We are not liable for the outcome of any planning decision.

11. Disclaimer of warranties

The Service is provided “as is”. We disclaim warranties to the extent permitted by law, including implied warranties of merchantability or fitness for a particular purpose.

12. Indemnity

You agree to indemnify us against claims arising from your content, misuse of the Service, or breach of these Terms, except to the extent caused by our deliberate wrongdoing.

13. Changes

We may change the Service or these Terms. We will post updated Terms and the new “Last updated” date. Continued use after changes may constitute acceptance; for material changes we may provide additional notice where appropriate.

14. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or we cease operating the Service, subject to any statutory rights you have.

15. Governing law & disputes

These Terms are governed by the laws of England and Wales and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home nation, and nothing in these Terms affects any mandatory consumer protection rights you have under the law of the country where you live.

16. Contact

Email: contact@planningguard.co.uk · Contact form